Frequently asked questions

What types of apparel does Dubois Mode offer?
Dubois Mode specializes in a curated selection of stylish and functional apparel. Our collection includes versatile outdoor jackets and comfortable boho dresses, designed to enhance your everyday wardrobe while combining practicality with contemporary fashion.

What is the shipping policy for orders placed at Dubois Mode?
We currently offer free shipping for all orders within the United States. Orders are processed within 1-2 business days, and transit time is 4 to 7 business days.

How can I initiate a return for a product?
To initiate a return, please contact our support team at support@duboismode.com within 30 days of delivery if your item is defective or damaged. Provide your order details and any supporting images. We will guide you through the return process.

Are there any conditions for returning items?
Returned items must be in their original condition, including tags and packaging. Items that have been worn or altered may not be accepted for return. Additionally, if the return is due to damage or authenticity concerns, Dubois Mode will cover the return shipping costs.

What should I do if I receive the wrong product?
If you receive the wrong item, please contact us immediately at support@duboismode.com with photos of the incorrect product. We will provide a return shipping label and ship the correct product as soon as possible.

Can I exchange a product for a different size or style?
Exchanges are only permitted for defective or damaged products. If you need to exchange your product for the same item, please contact us at support@duboismode.com, and we will process the exchange at no additional cost.

How long does it take to receive a refund?
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 14 business days.

What should I do if my refund is late or missing?
If you have not received your refund yet, please check your bank account and contact your credit card company, as it may take some time for the refund to be officially posted. If you still have not received your refund after these steps, please contact us for assistance.

How can I contact customer service for further inquiries?
For any further inquiries, please reach out to our customer service team at support@duboismode.com. We are here to assist you!