Privacy policy

Last Updated: 12-10-2025

Company Name: Dubois Mode
Legal Entity: Draxen Capital Limited
Company number: 77905687

This privacy policy explains how your personal information is collected, used, and shared when you visit or make a purchase from duboismode.com (the “Website”). This policy applies to all users of duboismode.com.

Personal information we collect
When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected data as “Device Information.”

We collect Device Information using the following technologies:

  • Log files: Track actions occurring on the Website and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Website.

When you make (or attempt to make) a purchase through the Website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit or debit card details via Shopify Payments), email address, and phone number. We refer to this as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

How do we use your personal information?
Order Information is used to:

  • Fulfil any orders placed through the Website (including payment processing, shipping arrangement, and order confirmation)

  • Communicate with you

  • Screen our orders for potential risk or fraud

  • Provide you with information or advertising relating to our products or services, in line with the preferences you’ve shared with us

Device Information is used to:

  • Help screen for potential risk and fraud (particularly your IP address)

  • Improve and optimize our Website (e.g., by analysing how visitors interact with the site and assessing campaign performance)

Cookie policy and consent
When visiting our Site for the first time, you will see a cookie banner requesting your explicit consent before any non-essential cookies are placed. We use functional, analytical, and marketing cookies. These cookies also enable personalized ads and cart tracking.

Sharing your personal information
We share your Personal Information with third parties to help us use your data as described above. For example:

  • Shopify: We use Shopify to operate our online store. Learn more

  • Google Analytics: We use Google Analytics to understand user behaviour. Learn more.
    Opt-out

We may also share your Personal Information to comply with legal obligations, respond to lawful requests, or protect our rights.

Behavioural advertising
We use your Personal Information to serve targeted ads or marketing we believe may interest you. Learn more
You can opt out via:

Do not track
We do not alter our data collection practices when we see a “Do Not Track” signal from your browser.

Exercising your rights
If you are a resident of the United States, you have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletions

  • Restrict or object to processing

  • Request data portability

To exercise these rights, contact us using the details below.

Retaining your data
When you place an order, we retain your Order Information unless and until you request its deletion.

Minors
The Website is not intended for individuals under the age of 13.

Changes to this policy
We may update this policy periodically to reflect changes in our operations, practices, or legal requirements.

PIPEDA Compliance & Data Breach Notification

We collect, use, and disclose personal information in accordance with United States Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA you have the right to access and correct your personal information stored by us. To exercise these rights, contact us at support@duboismode.com, and we will respond in the timeframe required by law.

If a security breach occurs that poses a real risk of significant harm to any individual, we will promptly notify the Office of the Privacy Commissioner of the United States and affected individuals, in accordance with PIPEDA.

SMS marketing
We use your shared data to send you SMS messages (e.g., order confirmations, cart reminders, promotional offers). Cookies track items in your cart to help determine when to send reminder messages.

Product guarantee
All purchases from duboismode.com include a 1-year product guarantee. If your item becomes faulty under normal use within one year of delivery, we will replace it at no extra cost.

To make a claim, email support@duboismode.com with your order number, issue description, and a photo if available.

Note:

  • The guarantee covers manufacturing or material defects only

  • It excludes misuse, accidental damage, or improper care

  • It does not affect your statutory rights under Canadian consumer law

Company information
Company Name: Dubois Mode
Legal Entity: Draxen Capital Limited
Company number: 77905687

Return Address (for returns, not for visits):
Returns are handled via our Hong Kong fulfillment facility: 
Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
(This is the address to which returned products should be sent.)

Business Address (not for visits):
Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
(This is our company’s official registered address for legal and corporate correspondence.)

Please note: Dubois Mode is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above.

Contact information
Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Email: support@duboismode.com

Customer Service Hours (Eastern Time, New York):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM